Shipping policy
Thank you for choosing Eidolove Brand Ocarina! We are committed to ensuring your order reaches you quickly and safely. Please read our shipping policy details below.
Order Processing Time
We understand your excitement for your new umbrella! After receiving your order, we will process it and upload tracking information within 5 business days. This means that from the time you place your order until your package begins its journey, it typically won't take more than five business days.
Estimated Delivery Time
Under normal circumstances, your order is expected to be delivered within 15 calendar days after it has been shipped. Please note that this is an estimated time frame, and the actual delivery speed may be influenced by various factors, such as:
· Destination Country/Region: Customs clearance processes and local delivery efficiency can vary by country or region.
· Holidays and Force Majeure: Public holidays, adverse weather conditions, natural disasters, or peak shipping seasons (e.g., major sales events) may cause delivery delays.
· Customs Inspection: International packages may be subject to random inspections by the destination country's customs, which could extend delivery times.
We will do our best to ensure your order arrives as quickly as possible.
Shipping Costs
Shipping costs will be automatically calculated at checkout based on your shipping address and order total. You can view the exact shipping details on the checkout page.
Order Tracking
Once your order has shipped, we will send an email to your registered email address containing a tracking number. You can click the link in the email or visit the "Order Tracking" page on our website, enter your order number and tracking number, to check the status and latest updates of your package at any time.
Important Notes
· Address Accuracy: Please ensure you provide an accurate and complete shipping address and contact information when placing your order. We are not responsible for delivery delays, returned packages, or losses due to inaccurate or incomplete address information, and you may be liable for any additional costs incurred.
· Recipient: Please ensure the recipient's name matches their identification documents for smooth customs clearance and delivery.
· Duties and Taxes: For international orders, the destination country/region may levy import duties, Value Added Tax (VAT), or other taxes. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. Please consult your local customs office before placing an order to understand their policies and potential costs.
· Damaged or Lost Packages: If you receive a package with visible damage, please make a note when signing or refuse delivery, and contact us immediately. If a package is confirmed lost during transit, we will actively assist you in resolving the issue.
7`Terms of Service
Welcome to [Your Store Name]! Please read these Terms of Service carefully before accessing or using this website and purchasing XXXXX brand Ocarinas. By accessing or using any part of the site, you agree to be bound by these Terms.
1. Acceptance of Terms
These Terms of Service constitute a legally binding agreement between you and Eidolove , l Instruments LLC],LLC (hereinafter referred to as "we," "us," or "the Company"). If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
2. Scope of Service
This website provides online sales services for XXXXX brand Ocarinas. We reserve the right to modify, suspend, or discontinue any part or all of the services at any time without prior notice.
3. User Accounts
· Account Creation: You may need to create an account to access certain features or make purchases. You agree to provide accurate, complete, and current registration information.
· Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
· Account Termination: We reserve the right to suspend or terminate your account at our sole discretion, and refuse any and all current or future use of the service for any reason at any time.
4. Product Information and Availability
· Product Descriptions: We strive to ensure that all product descriptions, images, and pricing on the website are accurate. However, we do not warrant that all information is error-free, complete, or current.
· Color Display: Due to variations in monitor settings, the colors of products displayed on the website may differ slightly from the actual product colors.
· Stock Availability: All products are subject to availability. If an item is out of stock, we reserve the right to cancel the order or offer an alternative.
5. Orders and Payments
· Order Acceptance: Your order constitutes an offer to purchase products, and we reserve the right to accept or reject this offer at any time. An order confirmation email does not constitute final acceptance of that order by us.
· Pricing: All prices are quoted in [Please fill in your currency, e.g.: US Dollars (USD)]. Prices do not include shipping costs or potential duties, taxes, etc., which will be displayed separately at checkout or borne by the recipient.
· Payment Security: All payments are processed through secure third-party payment gateways. We do not directly store your payment card information.
6. Shipping
· Processing Time: We will process your order and upload tracking information within 5 business days of receiving your order.
· Estimated Delivery: Under normal circumstances, orders are expected to be delivered within 15 calendar days after placing the order. Actual delivery times may vary due to destination, customs clearance, holidays, or force majeure events.
· Address Accuracy: You are responsible for providing an accurate shipping address. We are not liable for delivery issues caused by inaccurate addresses.
· Duties and Taxes: International orders may be subject to import duties, VAT, or other taxes, which are the sole responsibility of the recipient.
For detailed information, please refer to our Shipping Policy.
7. Refunds and Returns
· Refund Policy: If you are not satisfied with the item received, please contact us promptly after receiving the item. The item must be in unused condition and in its original packaging.
· Shipping Costs: Shipping costs for returns due to quality issues will be borne by us; shipping costs for returns due to personal reasons will be borne by the customer.
For detailed information, please refer to our Refund Policy.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, videos, software, and product designs, is the property of XXXXXXXX LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, distribute, display, or otherwise exploit any content without our prior written consent.
9. User Conduct
You agree to comply with all applicable laws and regulations when using this website and not to engage in the following activities:
· Posting, transmitting, or linking to any content that is unlawful, harmful, defamatory, obscene, harassing, invasive of privacy, or racially/ethnically discriminatory.
· Impersonating any person or entity.
· Transmitting viruses, Trojan horses, or other malicious code.
· Interfering with or disrupting the network connections of this website or servers.
10. Disclaimer of Warranties
This website and all products are provided "as is" without any warranties, express or implied. To the fullest extent permissible by applicable law, we disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that this website will operate uninterrupted, error-free, or free of viruses.
11. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, lost data, or business interruption, arising from your use or inability to use this website or purchased products, even if we have been advised of the possibility of such damages. In no event shall our total liability to you exceed the amount paid by you for the related products.
12. Indemnification
You agree to indemnify and hold yinzhi LLC（有限公司） and its affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of this website or your violation of these Terms of Service.
13. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of [Please fill in your company's state/country of registration, e.g.: the State of Delaware, USA], without regard to its conflict of law principles.
Any dispute arising out of these Terms of Service or your use of this website shall be submitted to [Please fill in the competent courts or arbitration institutions in your company's state/country of registration, e.g.: the competent courts or arbitration institutions in the State of Delaware, USA] for resolution.
14. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
15. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement and understanding between you and us regarding your use of the website and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.